Call Centres
As much as quality is a given goal for Call centres – their performance is also measured by the volumes of calls they are able to make on a given day .
This is true with most Call Centre processes that serve operations – fulfillment functions, service and complaint response processes, survey campaigns, sales the list is endless .
Call a Link removes a few inefficiencies that are setbacks hinder the performance of the call centre executive .
Ill timed calls lead to rejections as much as calls that are out of context and incomplete communication met by an impatient prospect , these are just some of the challenges that are overcome by the efficient use of call a link
KEY STEPS FOR A CALL CENTRE EXECUTIVE TO USE CALL A LINK.
Consent to reach the customer by a scheduled call
A description sent in the Call a Link text with every link
Schedule of the call
A Link that is unique to the caller – complete with description , auto blocking based on time , specific context , urgency etc
Schedule Categories
Schedule Categories – Links meant for the context and nature of the call would allow only those calls at a given time , DATE AND CONTEXT . .
Preview of Time Options
Preview of time options in the customer’s LINKS
Call a Link’s Links provide access to the various time slots that the prospect is open to receive calls . The time slots can be adjusted by the prospect , alerts and notifications sent to the Call centre executive help in making the call at the appropriate time .
Pre-Communication & Acceptance
Call a Link helps call centre staff to first communicate their product via email with the option to accept or reject the caller as a contact .
Usually the call centre executive has to send on whatsapp/ email the links , attachments that have content relevant to a conversation.
Call a Link has a Live Link sharing option for executives to share links when the call is in progress ,to support the ongoing conversation .
Sales executives’ share the links to product details or anything that is important at a point as the conversation with the customer flows .
Time Control
Call a link’s auto time block options help customers receive calls within the time options selected
Call a Link’s customisable links and categories of schedules
Schedules are Call a Link’s easy route to organise callers – A user can apply labels of choice and add context by applying labels to the user categorizes .
The user categories have schedules with LINKS PERMITTING callers, permissions could reflect what the user feels like with his time allocation – mood of the moment , day or week or simply the nature of importance , urgency etc etc the caller would need to have permission to use any of the links and make the call appropriately .
Example of Schedules
A typical Call a Link user’s schedules could read something like this .
- Instagram browsing products
- Operational calls from my banks
- Golf badminton club recreation friends
- Enquiries places with car showrooms for a new car purchase
- Old college alumni groups etc etc etc