Solutions

1. Know who is the authority available at the moment to discuss urgent complaints in the vicinity ;
2. Develop a healthy rapport and participate with personnel within your immediate Vicinity – be it RWA or Civic Government Authorities.
3. Utilise the schedules view :

   The authorities publish their list of schedules and timings – make an appointment for any topic of your choice & call up the authority at the allotted timing.

4. context is established before the call by using description plus by choosing the topic’s schedule.
5. Residence ID : Get incoming calls & get identified on the basis of the address or residence ID + add family members to the same registration;

   This helps in connecting more than one person in events where personnel need to call you back

Workflow 1

For incoming calls from authorities

1. Generate a link using your Residence ID – details of address
2. acceptance : Provide acceptance to the group of persons who can call you by clicking yes to their requests based on your timings / schedules published.
3. the incoming callers there are two scenarios.
   • 3A : they would need to use the revolving profiles to assign a caller and thus you will not have to provide acceptance to each new caller.
   • 3B. A set of Links is published via email , each describing the work profiles and names.

     Provide Ìndividual acceptance to each link to call you ;

Workflow 2

For Outgoing calls to authorities

1. authorised links are viewed in a list provided by email
2. give acceptance to all the links to be linked to your account of the link phone – make each link an invitee ;

Workflow 3

View Schedules / Details of topics

1. Select the timing at which a specific topic has been allotted for discussions
2. make sure acceptance request is sent to the appropriate Link of the concerned team member

Workflow 4

1. Description ::